Agriturismo Il Castelluccio Country Resort

Via Ariano snc, Barberino di Mugello 50031 Barberino di Mugello (Florence) Code 55.551R - AGRITURISMO

How are reviews collected?
9,4
Excellent
(205 reviews)
Setting and surroundings
8,9
Activities and facilities
8,9
Accommodation
9,3
Restaurant
9,5
C
Christian
August 2011
10
Amazing
Castelluccio is a really lovely place where you can find relaxation in an atmosphere of genuine warmth, surrounded by beautiful nature. A special praise to the kitchen, always delicate and refined. The structure, small and well organized, it offers all the amenities you can find ... Read more
Stay: 7/2011
Traveller: Couples
Holiday: Open air
Setting and surroundings
10
Accommodation
8
Activities and facilities
8
Restaurant
10
M
Massimo
August 2011
8
Very good
And our stay 'was very nice, with a highly buono.Colazione excellent, very tasty midday snacks, various dinners, never second banali.Non helps us to get to the road destinazione.Caffe' good.
(Translated with Google Translate) Read more
Stay: 8/2011
Traveller: Families with children
Holiday: Children welcome
Setting and surroundings
8
Accommodation
8
Activities and facilities
10
Restaurant
8
NL
Niklas & Lea
August 2011
10
Amazing
Il Castelluccio is a wonderful place to relax and unwind. We stayed there for a week and have felt very comfortable. Our room was clean and charming. The staff was courteous and accessible throughout the day (eg to get tips for activities in the area or to call a taxi, etc.). Par... Read more
Stay: 7/2011
Traveller: Couples
Holiday: Relaxing
Setting and surroundings
10
Accommodation
10
Activities and facilities
8
Restaurant
10
F
Francesco
August 2011
6
Average
We spent the week of August in the structure. The place is wonderful and the room is as well represented in the photos published on the site, but to our regret we found several deficiencies: 1. Cleaning: throughout the week has never been swept and washed the floor, the room, as ... Read more
Stay: 8/2011
Traveller: Couples
Holiday: Romantic
Setting and surroundings
6
Accommodation
8
Activities and facilities
2
Restaurant
4
M
Marek
August 2011
2
Poor
The frame is really nice and the service very pleasant. By cons, we are unfortunately ran into a very bad room. It had no windows and no insulation. The evening got along very well storing the dining room and also the flow of water (showers and toilets) in the room above. Above a... Read more
Stay: 7/2011
Traveller: Couples
Holiday: Relaxing
Setting and surroundings
6
Accommodation
2
Activities and facilities
6
Restaurant
4
D
Davide
August 2011
10
Amazing
In August. Month of election of long-awaited holidays for millions of Italians. Ressa. Frenzy. Transhumance summer in search of bipedal pre trivial entertainment. It starts back often stressed and more stressed. Sometimes more bored. Waiting for the holidays next year ... This ye... Read more
Stay: 8/2011
Traveller: Groups of friends
Holiday: Relaxing
Setting and surroundings
8
Accommodation
10
Activities and facilities
10
Restaurant
10
A
antonia
August 2011
10
Amazing
We spent a beautiful week ... the place is lovely, in the countryside .... the food is really good ... but you should try everything to see more .. I would like to thank the staff was very kind and ... thank you .. see you soon ...
(Translated with Google Translate) Read more
Stay: 8/2011
Traveller: Groups of friends
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
10
MR
Mair Reinhold
August 2011
10
Amazing
The farm is an astonishing place to relax and do the dinners are wonderful and typical of Tuscany. The pool is very clean, as the entire hotel and rooms. The staff is very kind.
(Translated with Google Translate) Read more
Stay: 8/2011
Traveller: Families with children
Holiday: Relaxing
Setting and surroundings
8
Accommodation
10
Activities and facilities
8
Restaurant
10
SR
Stefania Ruzza
August 2011
10
Amazing
We arrived in the morning to car problems and even though we had warned our beforehand were immediately rushed to prepare the room. Substantive comments: terrific room, spotlessly clean and with every comfort, the staff is very friendly and helpful (and a big kiss to Valentina Or... Read more
Stay: 7/2011
Traveller: Couples
Holiday: Relaxing
Setting and surroundings
6
Accommodation
10
Activities and facilities
10
Restaurant
10
CF
christina fraboni
July 2011
8
Very good
The farmhouse is very well, the food is delicious but no bedding is not great. the reception is very good and very friendly staff. Very pleasant experience overall.
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Stay: 7/2011
Traveller: Families with children
Holiday: Fun
Setting and surroundings
10
Accommodation
8
Activities and facilities
10
Restaurant
10
M
Krämer
June 2011
2
Poor
The booked room "Zeloni" in no way corresponded to the promised. There was a small room with tiny windows and a connecting door to the neighbor through which one could hear every little noise, just as the door of a board in a closet-no privacy was possible. Before the d... Read more
Stay: 6/2011
Traveller: Couples
Holiday: Romantic
Setting and surroundings
10
Accommodation
2
Activities and facilities
2
Reply from the host
Agriturismo Il Castelluccio Country Resort answers
Without prejudice to the right of the customer to make a positive or negative review we feel this singular and rare case obliged to explain the brief and detailed episode that covers the customer in question. The customer is greeted with the usual courtesy and professionalism, has made a regular check in the afternoon of Saturday taking possession of the Suite have just viewed and approved when booking online with the acceptance of an offer last minute with a minimum Weekly. It was therefore already analytically and comprehensively informed about the cost, duration, description, outfit and double the size of the suite (18 sq m + bathroom) that we feel very comfortable compared to the usual standards. After a few hours in the evening, the customer said calmly and courteously, with an intention of going away without any intention of respecting the "cancellation policy" accepted when booking. The staff has proposed honestly, in an attempt to reconcile the changing needs of the customer, a significant discount on the balance of the stay but faced with this request, even conciliatory, the customer has shown an attitude of conflict and disapproval leaving open the question. In the evening, just after the end of the famous and traditional "dinner on Saturday Toscana" which takes place accompanied by a sweet and romantic live music (only on Saturday evening and until 23:00), and the client suddenly obvious state of agitation has invaded the dining room was still occupied by various guests, creating havoc and terror in the other customers were in a burning and assaulting and threatening the parlor-maid. He then declared its intention to abandon the property because disturbed by the music and the size of the room ... .. (?). He then paid only part of the balance came out and slammed the door and damaging access. The entire staff has been impressed and humbled for the episode in question considered excessive and totally unjustified. We know that despite our work always voted the utmost professionalism and courtesy, we will never claim to be satisfied always and all the expectations of customers, but such incidents are outside the normal context and always deserve to be told by those who, like us, good faith and in compliance with the agreements signed, has always operated with transparency, courtesy and serenity.
(Translated with Google Translate)
D
DONATELLA
June 2011
10
Amazing
Surrounded by silence and pampered by a staff VERY NICE, AND WE SPENT A WEEK IN SEARCH OF RELAX, ROMANCE, AND CERTAINLY THE GOOD CUCINA.INOLTRE CASTELLUCCIO THE FAMILY WE HAVE FOUND A CLIMATE THAT WE DID FEEL AT OUR THANKS TO ROBERTA AGIO.UN (very nice, AND FABULOUS SINGER) HAS D... Read more
Stay: 6/2011
Traveller: Couples
Holiday: Short stays
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
10
AL
alessandro - Lara
May 2011
10
Amazing
Beautiful place, clean and comfortable accommodation, food ... wonderful, very friendly staff. Recommended 100%. Relaxation is assured.
(Translated with Google Translate) Read more
Stay: 5/2011
Traveller: Couples
Holiday: Relaxing
Setting and surroundings
10
Accommodation
10
Activities and facilities
8
Restaurant
10
M
Mirko
March 2011
10
Amazing
The structure is very beautiful, well-kept and well maintained. Very good, even the kitchen. If I find fault I concur in part to what is written by other customers, the property is a bit "at large" but in fairness I must say very courteous and helpful. Overall a very pl... Read more
Stay: 3/2011
Setting and surroundings
8
Accommodation
8
Activities and facilities
8
Restaurant
8
M
moira
January 2011
10
Amazing
I think that there are no words to describe the well-being that we have obtained from these past 4 days from you! A paradise for those who want to escape from the big city! Excellent menu .. and company just as good! A perfect mix! Thank you guys for all! I'm sure we'll m... Read more
Stay: 0/2011
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