Agriturismo Casale Poggio del Tiglio

heartfelt thanks for your nice words that fill us with joy and satisfaction.
we are still waiting for you from us.
(Translated with DeepL Translate)

we were happy to welcome you and grateful to you for your friendliness and friendship. we hope to welcome you again in the future,
(Translated with DeepL Translate)

Thank you!
Your review fills our hearts with joy and gratitude. We always try to live an experience of serenity and joy and we are happy to have succeeded with you.
We are waiting for you
always grateful

(Translated with DeepL Translate)

The review does not deserve any response, but we feel it is right to respond to those who read it.

For the reservation in November, already between June and July we exchanged 56 emails (counted) and dozens of phone calls: we answered all requests, we sent you more photos of the farm (why did you not believe those published), we reviewed together every single detail on prices, extras, hours?
We have reserved for you the discounted rate that we normally reserve for reservations without the right to cancel, without asking for any deposit and leaving you the opportunity to pay everything at the end of the holiday (5 months after booking). A month later, did you change your reservation? Also in this case, we came to you with special rates and no advance payment.
We spoke again about a month before check-in: we sent you the service card and reminded you of the various times. A couple of days before your arrival you canceled a room, then, without any notice, you showed up with 2 other people? and we still found the room.

You arrived at 2 p.m., without notice: as specified several times, check-in is scheduled from 4 p.m. and for arrivals at different times you must call. Ours, in fact, is a real farm: the managers also follow the farm and often, as in this case, are in the countryside to work. Nevertheless, you were greeted by one of our staff, you entered, you left your luggage and 3 of you went to park (with our umbrellas, which were not returned at the end of the holiday). The car park is not at the bottom of the hill, but a few meters from the park of the Casale.

The dinners were agreed, both in the price and in the menu: water included, other drinks not.
The first evening dinner included: 7 typical Sicilian appetizers, 1 first course Aeolian style, sausage and potatoes with vegetables, dessert and liqueur. You did the encore of both first and second. The mushrooms were not provided (maybe you have confused with another restaurant?).
The dinner of the second evening included: 7 Sicilian appetizers (different from the first evening), pasta with pistachio pesto, roast pork with peppers, Sicilian cannoli and liqueur. Among the appetizers there was a puff pastry with ricotta and sausage (typical Sicilian), but the sausage was certainly not that of the day before, ended with encores.
On the third day you didn't have dinner, on the evening of the third day you said (by email, even if we were a few meters away?) that you wouldn't have dinner on the fourth night. Although meal and menu had been agreed for 5 months and the expense had already been made, you have not paid any penalty!

With reference to worms, it was a single ?centipede? entered a room (and immediately removed from our service staff). We are a farm in the countryside, sometimes happens, but the cleaning of the rooms is one of our strengths, praised by many even in reviews: the change of bed and linen is made every 3 days, but the tidying is daily.

Finally, why don't you also tell us about the morning of your departure? You showed up in three to pay and challenged an account agreed for months, from which was also subtracted the value of services not enjoyed (such as dinner, even if canceled a few hours in advance). My refusal to lower it further was followed by threats of negative reviews? And here we are.

What can I say? The guests are many, with different needs, behaviors, language and culture. The privilege of our work is to be able to relate with everyone and the numerous testimonies below demonstrate our constant availability and the passion we put into our work. Are we serene on this occasion, sure that we have done everything possible to meet your needs? The world is beautiful because it is varied! However, we are confident that those who read your review and our answer will be able to get the right idea of the facts.
(Translated with DeepL Translate)

thank you so much.
you were fantastic guests ..
(Translated with DeepL Translate)

(Translated with DeepL Translate)

Merci pour les mots gentils.
C'était un plaisir pour nous de vous avoir comme invités et nous nous réjouissons de vous accueillir à nouveau.
(Translated with DeepL Translate)

Merci beaucoup Ray pour votre critique. Vous êtes trois belles familles.
Vous avez bien écrit pour les chiens. Ce sont de très bons chiens.
Nous vous attendons à une autre occasion
(Translated with DeepL Translate)