Agriturismo Podere Santa Rita

When our guests do not remain satisfied with their stay, there'm really sorry ... we always put passion and commitment in our work, always open to dialogue and willing to act to better meet the demands and needs of our guests. The genuine sincerity, we offer to the next, it would be nice to be reciprocated, which does not happen this time! Your comment exaggerates and distorts the reality of things and I want to answer to tell the truth at every point. 1. bathroom fixtures: if they were not intact and safe (bidet, sink, toilet, bath and shower), well ahead of her many would rightly complained and I probably would have already gone out of business due to lack of visitors. The only thing that is real in his words is a small, circumscribed, cracking on the outside of the bidet, which does not constitute any discomfort nor risk to the user. 2. Breakfast: between the 2 options you have chosen the # 1 breakfast consisting of milk, coffee, tea or herbal tea, 2 kinds of jam of your choice of organic fruit, organic honey, home-made cake (it was with apples and raisins), butter, bread, biscuits, water, and then I put a few drops in the trash, because talking with his cute son who was playing with my daughter (both about 4/5 years) told me that he loved the chocolate ! Do you remember? She just asked me if you could kindly have some more, and so I brought him others, you're done. Say no more! 3. insects throughout the fall and early spring were exceptionally rainy with us ... then in the week of April before your arrival erupted days of intense heat. This obviously has encouraged the presence of these insects in greater number than normal. But there are mosquitoes that bite (those are different, smaller and boring). After you have done the cleaning and also to the arrival in apartment there were not even more, so much so that I went into the apartment and I've seen this with my own eyes. Of course, outside there were ... If then leave the bedroom window open, dine in the dining and back in the apartment and say it's full of mosquitoes, it is certainly true. I have given the classic ovens mosquito, more at that point we could not do. 4. Playground: we are creating a special place for their children, who are more beautiful thing in the world! During your same reservation via email and then on arrival I informed that the play area was closed for extension work and finishing, and not an issue for you, you told me. The "Yard" in truth was reduced to some cropping of wood plus tidied up in the corners, a structure already completed ... there were no work equipment or dangerous objects of any kind. The all reported ... Unfortunately for the rainy season so the jobs have experienced a significant delay ... soon everything will be all right again and with the changes we made beautiful .. 5. Fever of the child and the behalf of the Manager Marcello: beyond that "just 38 temperature" as she said the next morning (and not 38 as more and now writes), in small children can not, according to the pediatricians, considered fever .... I hate to say it, but seeing the little one in the evening for dinner and then in the morning quiet and nice gay, I was immediately strongly doubt that it was an excuse to leave early because not satisfied. We have children ourselves! Instead you would like me to pass from person venal and "insensitive monster" for having demanded payment of only pernottameto you have booked (not clearly heating costs and half board not consumed). The reason I have done so and still in good standing, was the clear perception of having to do with people not sincere. If not for a few Euros, I would not risk losing a customer. In fact when you arrive so many compliments on the beautiful place, the apartment and in the evening for dinner for good food, but then write that the half-board service was not adequate and everything else. On other occasions, (about 2 or 3) that are happened early departures, the persons concerned, including German families, I have paid directly for the entire stay, and I was the one to make back some of the money, appreciating the gesture. And in our "house under construction" and not operating at 100% always look forward to receiving people who say things ('s complaint also) in a direct, honest, and on time, so tell us how to remedy, making their permanence best. We are here for this reason, it is our job and we love it! We are not perfect, nor is our farm, but we are simple people, heart and true, they are creating a place in time + always nice and welcoming to all with an eye of regard for the children ... In fact, the more beautiful thing that I will remember your stay here with us, will remain the moments of your child's happy playing with my ...
(Translated with Google Translate)