Agriturismo Mamma Chica

In the emails in advance of arrival I clearly indicated that I would accept the change if they paid for all the nights, as also communicated to agriturismo.it, because having a free night in high season has never happened to me. They could have cancelled and found another facility. The owner was immpegned at a trade show to present the agriturismo but the lady who took care of the breakfasts, speaks fluent , English and Spanish and could give all the relevant information. The cooking classes we schedule two a week but if booked in advance even more (we are not a resort), I still remember it was 4 nights and 3 days. In addition, they took advantage of Mrs. Alessandra's kindness to anticipate the breakfast time by adduccing the fact that they could visit we don't know what, and then stay comfortably in the apartment.
(Translated with DeepL Translate)

The owner responds to various points highlighted by our foreign guests: 1) the accommodation has been booked x 6 nights and we must specify the host of bad weather that x would have lasted all of stay 2 days booking) mold which the guest makes this question of slight condensation that forms in very small parts of the wall whenever the apartment remains empty or vacant for a long time and then heated with heating heating and comnque is readily removed by bleaches and amminiaca. Rivordo that we are a farm in the middle of open countryside and after a whole year of rainwater that persists to the present day (the Hilton is not us). Therefore think that it is the most normal to have a little bit of moisture in the apartment would be enough to have the patience to give way to the heater to operate for an hour 3) Francis was friendly and attentive caring darere its presence in the host memory that arrived at our hotel in the late afternoon, after 19.00, without any notice, which is normal to ask all our guests the courtesy to tell us the estimated time of arrival, so that they can accommodate since we are not always at the gates saw the enormity of work that a farm requires ....., cmnque Francis was careful to explain the apartment and give directions as required by the host about the places to visit. The guest thanked and so has taken leave without any visible signs of discomfort or manifested. Only in the early morning, 8:30, they called us x give us news of their imminent parting citing only the presence of moisture in the accommodation is not too healthy xi their two children, but never have done this all the different points or criticism or written reasons in the comment in question .... x x we ??only excuses to justify their effective and have noticed some continuing bad weather that osticava them stay given the presence of two small children 4) housing as visited from photo present both in the site agriturismo.it that in our website agriturismomammachica.eu is furnished with absolute care and furniture and furnishings are modern and recent purchased at IKEA in Genoa 5) degrees of temperature where the guest speaker and that is 17.4 there were inside the apartment at the time when they walked in the door (remember without notice of arrival time) and would have been enough patience to an hour to get inside more than 20 degrees (known at that time to say goodbye they never expressed the discomfort of cold) 6) in the two sites mentioned above just do not talk about absolutely zoo, but our presence within the structure of farmyard animals (rabbits, chickens hens) duly fenced and guarded in stables closed for the night to prevent foxes or weasels can make a carnage during the nights .... anyway guests saw their late time (19.30) arrival and their departure time (8.30) is not had the opportunity to visit them .... at 19.00 the animals are already closed in the stables and are opened at 9.00 am 7) the "playground" as defined by the host alien in our two sites is specified question of space games with the presence of swing, slide, plastic house, mini football pitch, swimming pool and vast meadows of 8) regarding the amount withheld from us is the figure of € 80,00 x the occupation of a night in the apartment (they are been returned 110,00 € on account given earlier to confirm your stay) ... please note that because of their decease to have lost their jobs for 5 nights I strongly believe in the host impropriety and rudeness in not advised ( as also mentioned in the website) of their time of arrival, and their difficulties in having done this only through a comment without being given explicit demonstration to us, and remind us that this was just the cold accused, and this particular there has been communicated only after the host has seen retain the figure of € 80,00 ..... might have wanted or even understood the return of the amount of EUR 80,00 ..... I remember that the house is not a hotel especially if there is also the presence of a farm ... times are important to be respected, the constant presence of a person is not possible xchè works by moving from one plot of land to a or another engaged in guarding the animals, housing remain unheated if not busy, I repeat are not hotel rooms .... thank and salute the owner
(Translated with Google Translate)

The comment to your judgment awarded to our structure is simply given by the previous judgments positivissimi previously released in different periods of the year and stays. We have always made available to you and so many of our other guests if you had any complaints or dissatisfaction was certainly more correct to expose them on the spot As for the pictures / photos on the site absolutely reflect the actual status of the apartment and I challenge anyone to check it for yourself. The spiral staircase is round plan visible in the photos on the site and the apartment has extra-wide ramp only device connected directly to the room to easily carry the suitcases.
(Translated with Google Translate)

Regarding the change of the two menu serving appetizers New Years Eve Dinner was punctually performed by a person as mail received by the customers themselves in the Precedence (required mousse San Daniele accommodated and porcini consommé with croutons) as has been regularly brought children's menu as usual agreements. The problem boiler block occurred only once, and promptly at the very moment in which we were told the boiler has been re-activated (that is out of our negligence, but returns to normal operation of the boiler) visited the site as breakfast is not included overnight in the apartment, and since this is not the room, but charges are excluded from the price of lunches and dinners like (please see visit our website)
(Translated with Google Translate)