Agriturismo Villa Mocenigo

Via Viasana, 59, 30035 Mirano (Venice)

How are reviews collected?
6,1
Average
(4 reviews)
Setting and surroundings
7,3
Activities and facilities
6,6
Accommodation
5,4
Restaurant
6,1
P
Philipp
July 2021
3
Poor
The agriturismo is in a good location but messy (I own a farm myself so I can judge) - our room was set through with mold. The food at the restaurant was disappointing. The owner was friendly enough and offered us a change of rooms but it all requires serious renovations so we de... Read more
Stay: 7/2021
Traveller: Families with children
Holiday: Short stays
Setting and surroundings
8
Accommodation
0,5
Activities and facilities
6,5
Restaurant
3,5
KU
KAY und INA
June 2019
10
Amazing
Very lovingly furnished and renovated rooms. Friendly service. Good restaurant with comfortable seating outside.
Quietly situated and yet not far from Venice.
(Translated with DeepL Translate) Read more
Stay: 6/2019
Traveller: Couples
Holiday: Short stays
Setting and surroundings
10
Accommodation
10
Activities and facilities
9
Restaurant
10
A
andrea
February 2019
1,5
Poor
in everything..............................................................................................................................................................................................................................................
unpleasant smell every... Read more
Stay: 2/2019
Traveller: Families with children
Holiday: Romantic
Setting and surroundings
1
Accommodation
1
Activities and facilities
1
Restaurant
1
Reply from the host
Agriturismo Villa Mocenigo answers
Dear Andrea, the only thing from NO COMMENT is your review.
I answer not so much for the negative vote (everyone is free to judge) but to make readers understand what kind of customer we had to deal with.
As soon as you arrived you took possession of the room and the children were playing with our kittens in the garden of the structure that in January can certainly not be bloomed as in May.
At breakfast everything went well so much so that we had found specially hot chocolate as requested by his children despite it is a product that we usually do not have. I challenge any child not to appreciate anything about our breakfast made of juices, yoghurt, fruit, nutella, homemade cakes, milk etc..
In the evening you dined and enjoyed our cuisine and congratulated us on the management.
But at a certain point the unlikely happens: you tell me that due to a sudden problem your staff would have to return home 1 day earlier ... and I, as I usually do, I replied that I was sorry but that you would still have to pay for the entire stay (as per our internal policy). Open the sky ... you rose up against us (more you than your miles to tell the truth) saying that you had a serious problem ... that I could not understand ... and that you did not want to pay the night already booked.
From that moment on, the dinner (you had just cleaned the dishes) sucked, the cats (with whom the children had played the night before) smelled, the room (which was initially perfect) was dirty ...etc. ....
In addition, to help you I applied a discount of 30.00 euros to the total account (but you forgot to highlight this). I'm too annoyed if you change your version and law just because you don't want to pay. Customers from "no comment" like you are kindly requested to book elsewhere.
(Translated with DeepL Translate)
B
Brigitte
April 2018
10
Amazing
A loving and famlilar atmosphere, as one would wish for a agriturismo.
(Translated with Google Translate) Read more
Stay: 4/2018
Traveller: Couples
Holiday: Business trips
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
10
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